Information on any guarantees, warranties or after-sales services that we provide for the goods you buy is available in our FAQ's
123 Retail Ltd
Our geographic address:
These are the steps you need to take to conclude a contract with us:
This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including VAT) and delivery costs. The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.
You can select any items you wish to purchase by clicking on the "add to bag" button. You will be taken to your shopping bag whenever you add a new item, but you can also view the contents of your shopping bag by clicking on the "view bag" button. The shopping bag screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your bag and remove any input errors by removing items or changing quantities.
To purchase the items in your bag and proceed with your order using our secure online purchasing facility, click on the "proceed to checkout" button on the shopping basket screen. You will then be transferred to our secure server to complete your order.
You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.
We may acknowledge receipt of your order on our website or by email. This is not our acceptance of your order, but confirmation that it has been received.
You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us.
You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.
We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.
By making a purchase on site, you're consenting to us creating an account on your behalf. We will only use this account to keep you updated on the status of your order.
Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.
We can only conclude the contract with you in English and not in any other language.
The prices payable for goods that you order as well as any applicable VAT and delivery charges are as set out in our website.
If you are a consumer, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. To cancel your contract you must notify us in writing by hand delivered notice, post or email.
If you have received the goods before you cancel your contract then you must return the goods in their original condition to us at the address above at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us in their original condition to the address above at your own cost and risk as soon as possible.
Once you have notified us that you are canceling your contract, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
We may cancel the contract between us if:
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. For the avoidance of doubt, time for delivery shall not be of the essence.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Otherwise you will have no right to any of the remedies set out below.
If you notify a problem to us, we will, at our option:
To make good any shortage or non-delivery, replace or repair, at our option, any goods that are damaged or defective; or refund to you the whole or part of the amount paid by you for the goods in question in whatever way we choose.
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.
We make no representation and accept no liability in respect of the export or import of the goods you purchase.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.
If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.
Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.
a. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
d. Third Party Rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
e. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
f. Entire Agreement
Before using promotion and discount codes please ensure that you have read the Terms and Conditions.
Our discount and promotion codes, as advertised on modainpelle.com and elsewhere, are applicable to Full Price items only, unless otherwise stated on the Terms and Conditions or in the details of the discount code or promotion. If you have any queries regarding the Terms & Conditions, please contact our customer services team who will be happy to help.
We reserve the right to change our product prices at any time without further notice, including discounted or sale pricing and offers.
Buy one get one half price on sale items T&C's
Buy one get one half price on sale items is valid on selected sale items only. Sale items are specified only as items in the Sale category or with a Sale banner. All orders are subject to availability. On all multi-buy promotions the discount will be applied to the lowest price item after two sale items have been added to basket. We reserve the right to retract these offers at any time. Not to be used in conjunction with any other promotion. Delivery charges still apply. If an item is returned the following will apply: If the discounted shoe is returned a refund will be processed for the value paid for the item. If the shoe returned was not the discounted shoe, but made up part of the discount criteria the value of the discount will be removed from the total refund value. This offer excludes any other promotions, offers, and discounts, unless otherwise noted.
Cannot be used with any other discount code, online orders only. Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multibuy offer at your cost or charge you for the goods retained by you at the full price quoted on this site
Winner is entitled to 1 pair of Moda in Pelle shoes as specified in the competition entry. Should the style be unavailable, Moda in Pelle reserves the right to offer another style. Please note this discount cannot be used in conjunction with any other promotional offers in store. No cash value. The competition is limited to one entry per person. 1 winner will be picked from across any social media sites where the competition is advertised. Picking the Winner: The Winner will be selected by way of a random number generator. We will then notify the winner by Direct Message where possible, and through a public announcement on the relevant social media site if not possible. If the winner does not claim their prize by 7 days after they have been notified, we reserve the right to pick a new winner through a redraw.
We sometimes offer discounts and promotions through third parties and affiliate programs. Specific terms and conditions for each code will be noted on the relevant website.
Unless noted otherwise, these offers cannot be used in conjunction with any other offers, sales, or discount codes and cannot be redeemed after purchase has been made.
Please note that we cannot be held liable if customers do not make us aware address details are incorrectly entered following receipt of the confirmation email.
If the address is incorrect, please contact our Customer Services team on: 0113 2007 310