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Privacy Policy

This is modainpelle.com's privacy policy. It tells you who we are, how we collect information about you, whether and how we store that information, and what we use it for, with whom we intend to share your information, and whether it may be transferred outside the European Economic Area ('EEA').

Please read the policy carefully. If you do not agree with it, then please do not use our website.

Our company name:
123 Retail Ltd

Our geographic address:
Moda in Pelle
Enfield Terrace
Leeds
LS7 1RG

  • At Moda In Pelle, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Moda In Pelle team members are customers themselves, of both Moda In Pelle and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we protect your privacy, drop us a line at customerservices@modainpelle.com
  • For all our services, the data controller — the company that’s responsible for your privacy— is 123 Retail Limited.

Navigating this page

• Cookies 

• How we use your information

• Sharing your information

• Marketing messages

• Seeing adverts for Moda In Pelle online

• Your information and countries outside Europe

• Keeping your information

• Your rights

• Changes to how we protect your privacy

• How to contact us

 

This website uses cookies. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Cookies help to provide users with a good experience when browsing this Website and also allow us to improve this Website.

Please find more information about the individual cookies we use and the purposes for which we use them in the table below.

myThings
myThings uses it’s cookies to provide a service known as Retargeting A Prospect receives a cookie from myThings and myThings’s Partners when they visit myThings.com, and / or when they visit one of myThings’s Advertiser’s websites. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. For more information click here

Has Offers
This cookie tracks advert views and traffic from our affiliates advertising partners. For more information click here

Webgains
This cookie is used to ensure that a website (called a publisher) that sends a customer to another website (called an advertiser) is rewarded for a successful referral. A publisher might be a voucher download site, a cashback reward site, a blog or any other website. This reward process is enabled by using cookies which recognise if you were referred to an advertiser by one of our publishers. Our cookies contain no personally identifiable information. For more information click here

My Buys
My Buys set the following three cookies: mbcc, mbcs, and mbdc. The cookies let us track page views, clicks on our Web Rec Zones, items in the cart, and items purchased.For more information click here

ShareThis
This cookie collects information when you visit our website, use or interact with ShareThis Services (including sharing content with their sharing icons). It also collect technical information such as the type of browser you are using. For more information click here

Frontend
This cookie is used for basket functionality, and allowing users to login. 

affiliatecheck
This cookie is used to decide which affiliate network you have been referred from.

Cookies from Google
PREF, __utma, __utmb, __utmc, __utmv, __utmz, NID, docsperf, rememberme, __qca, HSID, APISID, SID - optional line

These cookies provide us with information about the numbers of visitors and how they reached us, they also recognise location when used with Google maps and allow the pages to be liked using Google+. We do not have control over the cookies deployed by Google we are forced to accept them to take advantages of the services this company provides which we believe to be of value to our visitors - their privacy policy which governs their use of cookies can be found here

Affiliate Window Performance based Cookie
Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is. For more information please click here

Bronto
This cookie is used to collect information on how you interact with our emailing marketing campaigns so that we can measure results and improve them. For more information click here

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details

Why?

Deliver your purchases to you

We’ve got to do this to perform our contract with you (otherwise we can’t get gorgeous new shoes to you

Send you service messages by text, e-mail, such as order updates

We’ve got to do this to perform our contract with you (so you know when your order is coming)

Sending you information by email, SMS, or post, about our new products and services

To keep you up to date. We only send this with your permission

Fraud prevention and detection

To prevent and detect fraud against either you or Moda In Pelle – unfortunate, but absolutely essential

Showing you Moda In Pelle adverts as your browse the web

So you can see our latest products and deals

Finding out what you, and other customers, like

To ensure we are giving you what you want

 

Your date of birth information

How we use your date of birth

Why?

Fraud prevention and detection

To prevent and detect fraud against either you or Moda In Pelle – unfortunate, but absolutely essential

 

Your gender information

How we use your gender information

Why?

To direct you to the right part of our website

To get you to the products that you want faster

 

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment information

Why?

Take payment, and give refunds

We’ve got to do this to perform our contract with you — we can’t give all our stuff away!

Fraud prevention and detection

To prevent and detect fraud against either you or Moda In Pelle – unfortunate, but absolutely essential

 

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, so we can provide the best service possible

Train our staff

So that, when you contact us, you get the best possible customer service

 

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell you things

We’ve got to do this to perform our contract with you

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you

Finding out what you, and other customers, like

To ensure we are giving you what you want

 

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or Moda In Pelle – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

 

Information from accounts you link to us

What we do if you link your Twitter or Facebook accounts to us

How we use information from accounts you link to us

Why?

To enable you to log into our website simply and easily without having to create a specific account

To make it easier for you to use our site and purchase those items you want!

To provide product recommendations

So you can quickly spot things which take your fancy

 

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We also share this information with third parties.

  • We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

    However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

    • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
    • Professional service providers, such as email providers, marketing agencies, advertising partners and website hosts, who help us run our business
    • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
    • Companies approved by you, such as social media sites (if you choose to link your accounts to us), and Klarna where you choose to use their payment service
    We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
  • If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

    How to stop marketing messages from Moda In Pelle

    You can stop receiving marketing messages from us at any time.

    You can do this:

    • Through your account settings
    • By clicking on the ‘unsubscribe’ link in any email
    • By contacting our Customer Services team 

    Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

    Please note that, as Moda In Pelle comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

    Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Moda In Pelle, for example stock updates).

The EEA comprises certain countries within Europe (including the EU) which have similar laws on data protection. Other countries outside the EEA may not give the same level of protection to your information.

Further information about data protection issues including the online Register of Data Controllers can be found at www.informationcommissioner.gov.uk

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target Moda In Pelle banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of Moda In Pelle (for example, your Moda In Pelle search history, and the content you read on Moda In Pelle) or on Moda In Pelle banners or ads you have previously clicked on.

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Service team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

 

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Moda In Pelle website or other Moda In Pelle services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our site.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

please don’t hesitate to contact our Customer Service team, who will be happy to answer any questions you may have. 

You can contact our privacy team by dropping us a line at customerservices@modainpelle.com 

 

Or if you’d like to, you can write to us at:

Moda In Pelle
Enfield Terrace,

Leeds,

LS7 1RG
UK