Help & Contact

Please select the subject below and click for more information.
  • Where can I find the style that I am looking for?

    If you know the name of the product you are looking for simply type this into our search bar and click the search icon. The product should appear if it is in stock. Our ranges are continually updated so keep an eye on our ‘New Arrivals’ section and be the first to shop our new collection.  

    Why not take a look at our ‘Be Inspired’ section? Explore our seasonal trends, how to wear them and lots more! You’re sure to find something you like and shop alternative styles if we’ve sold out.

  • How can I place an order?

    Ordering one of our beautiful products couldn't be easier. Simply find the item/s you would like, select your size and colour and add to your basket. From your basket the steps to checkout are fairly straightforward.

    If you experience any problems our Customer Services team will be happy to help. Start a live web chat using our service or call on 0113 2007 310 between Mon-Fri 8am-6pm

    Alternatively you can place your order over the phone using the number above.

  • I have a promotional code. How do I redeem it?

    From time to time we run offers and promotional codes. When in the shopping bag enter the promotional code you have in the box marked "enter your code here" and click "apply code". Only one promotional code can be redeemed per transaction, please check the terms and conditions of the code you are using for any restrictions.

  • Why can't I place my order?

    Double check that you have entered your Billing Address details correctly as this is the address to which the card is registered to. Entering an alternative address in this section will cause orders to fail. If you prefer to have your goods dispatched to an alternative delivery address you will still need to complete the billing address section. Simply enter your further delivery address details using the alternative delivery address tab. Please double-check all your address details especially your postcode. Incomplete address details can also cause orders to fail. If your delivery address does not include a postcode please enter the letters 'na' in this box. If using a Switch/Maestro card make sure you enter a valid issue number. If your card does not have an issue number please ensure that this box is left blank.

    We operate a secure payment section on our site which includes 3D Secure Authentication this is an extra security measure recently introduced by banks to reduce fraudulent activity. If you have 3D secure set up on your bank account our website will automatically forward you onto your banking provider where you will need to enter your secure password for the bank to verify your details. If you have not previously used this extra security level we recommend that you contact your banking provider for further information. Alternatively our site should forward you onto your banking provider to set your password up and activate your 3D secure account however please note that 3D Secure Authentication is not available for all cards. However if you have 3D Secure set up on your account and you do not complete this section we will not be able to verify your details and this will cause your order to fail. If you need any further support please do not hesitate to contact our Customer Services team at customerservices@modainpelle.com via our Contact us page.

  • Has my order been shipped yet?

    Once your order has been shipped you will receive an email update including tracking details from our courier (where applicable), you can use these to track progress of your delivery on the Hermes or UPS website

    If you haven't received a confirmation email when you expected to please check your 'junk' email folder in the first instance. If you need any further assistance just contact Customer Services on customerservices@modainpelle.com or via our Contact us page

  • eGift Card Information

    You will need to log in to your account using the email address the eGift card has been purchased for. Or, alternatively if you don't yet have an account with us, you'll need to register using the email address the eGift card was purchased for.

    The funds from the eGift card will automatically appear in the e-wallet on your account. Simply add the items you wish to purchase to your basket, log in to your account at the checkout and select 'e-wallet' when asked how you want to pay. 

    If the items purchased total less than the gift voucher amount the remaining funds will stay in the e-wallet to use on the next purchase, if the items purchased exceed the gift voucher amount the remaining value must be paid by card in order to complete the order.