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Why can't I place my order?

Double check that you have entered your Billing Address details correctly as this is the address to which the card is registered to. Entering an alternative address in this section will cause orders to fail. If you prefer to have your goods dispatched to an alternative delivery address you will still need to complete the billing address section. Simply enter your further delivery address details using the alternative delivery address tab. Please double-check all your address details especially your postcode. Incomplete address details can also cause orders to fail. If your delivery address does not include a postcode please enter the letters 'na' in this box. If using a Switch/Maestro card make sure you enter a valid issue number. If your card does not have an issue number please ensure that this box is left blank.

We operate a secure payment section on our site which includes 3D Secure Authentication this is an extra security measure recently introduced by banks to reduce fraudulent activity. If you have 3D secure set up on your bank account our website will automatically forward you onto your banking provider where you will need to enter your secure password for the bank to verify your details. If you have not previously used this extra security level we recommend that you contact your banking provider for further information. Alternatively our site should forward you onto your banking provider to set your password up and activate your 3D secure account however please note that 3D Secure Authentication is not available for all cards. However if you have 3D Secure set up on your account and you do not complete this section we will not be able to verify your details and this will cause your order to fail. If you need any further support please do not hesitate to contact our Customer Services team at customerservices@modainpelle.com via our Contact us page.