Our website is fast, secure, and we update it regularly to maintain and improve how our customers are able to use it. Should you be having an issue with the website, please try these solutions to common issues:
- Unable to log into your Moda in Pelle account?
o Please request to update or change your password.
- Please ensure the captcha security question is answered correctly
o This feature helps maintain the security of our website and your account.
- If a payment is not being accepted, please check you have entered the correct delivery and billing details.
o The ‘Billing Address’ needs to match the address that is used with your bank.
- If choosing to pay with Klarna via your card or the buy now pay later options, your billing and delivery address must be in the same country.
o Please choose an alternative payment method if one of your details are not within the same country.
- Have you set your address to the correct part of the UK?
o The options for UK in the Country field when adding or editing an address are:
o UK – Mainland
o UK – Northern Ireland
o UK – Channel Islands (Guernsey)
o UK – Channel Islands (Jersey)
o UK – Non Mainland