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What do I do if I have returned my online order but not received a refund?

All refunds are completed within 10 days of your returns parcel being received by our warehouse. If you have not received your refund within 10 days of your parcel being received by us, please check with your courier that the return has been successfully delivered to us, and if it has and 10 days has elapsed, please email our customer service team at Customerservices@modainpelle.com with your order number, the name of the item(s) you have returned and also a copy of your postal receipt.

The customer service team will then investigate this for you and get back to you within 48 hours.