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What do I do if I have received or have a faulty item?

What do I do if I have received or have a faulty item? 

Whilst we do our upmost to ensure all our items are produced to a very high standard, it may happen that an item you receive has been damaged in transit or does not live up to the standards we all expect from Moda in Pelle. If this happens, please contact us with pictures of any defects on the item and email them to our customer service team with your order number or copy of your instore receipts and we will be more than happy to assist you.

Our contact email address is customerservices@modainpelle.com

1.      Will I have my postage refunded if my item is faulty?

Once photos have been received via email, our customer service team will review and advise. If any manufacturing faults are found we will be happy to reimburse postage costs.

1.      How long is the warranty period on Moda in Pelle items?

We are very proud of the quality of our shoes and accessories, and offer a one-year guarantee on all items purchased directly through Moda in Pelle. This warranty is for manufacturing issues only and we cannot take responsibility for any fault that may have occurred through customary wear and tear.