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Moda in Pelle Terms and Conditions

Your use of this website to purchase goods is governed by these terms and conditions as well as our privacy policy and website terms of use. Please read these documents carefully before using our site or placing an order. By placing an order you agree to the terms and conditions set out below.

You may not purchase any of our goods from this website if you are under 18 years old.

On any guarantees, warranties or after-sales services that we provide for the goods you buy is available in our FAQ's

Our name:
123 Retail Ltd

Our geographic address:
Enfield Terrace
Roundhay Road

These are the steps you need to take to conclude a contract with us:

  • Make sure you have read and understand our terms

It is your responsibility to read the legal terms on our website carefully and to raise any problems with us before you place your order. This includes these terms and conditions, our terms and use and our privacy policy.

  • Browse our information

This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including VAT) and delivery costs. The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.

  • Select the goods you wish to purchase

You can select any items you wish to purchase by clicking on the "add to bag" button. You will be taken to your shopping bag whenever you add a new item, but you can also view the contents of your shopping bag by clicking on the "view bag" button. The shopping bag screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your bag and remove any input errors by removing items or changing quantities.

  • Making a Purchase

To purchase the items in your bag and proceed with your order using our secure online purchasing facility, click on the "proceed to checkout" button on the shopping basket screen. You will then be transferred to our secure server to complete your order.

You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.

We may acknowledge receipt of your order on our website or by email. This is not our acceptance of your order, but confirmation that it has been received.

  • Wait for acceptance of you order

You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us.

You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.

We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.

Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.

We can only conclude the contract with you in English and not in any other language.

The contract between us will consist of (1) these terms and conditions together with our terms of use and privacy policy, (2) your order and (3) our acceptance. We will not file the concluded contract between us online and you should therefore print out and retain copies of each element of the contract.

  • Price

The prices payable for goods that you order as well as any applicable VAT and delivery charges are as set out in our website.

  • Your right to cancel your contract and our returns policy

If you are a consumer, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. To cancel your contract you must notify us in writing by hand delivered notice, post or email.

If you have received the goods before you cancel your contract then you must return the goods in their original condition to us at the address above at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us in their original condition to the address above at your own cost and risk as soon as possible.

Once you have notified us that you are canceling your contract, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

  • Our rights to cancel the contract

We may cancel the contract between us if:

  • othe goods you have ordered are unavailable for any reason;
  • owe do not deliver to your area; or
  • oone or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

  • Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. For the avoidance of doubt, time for delivery shall not be of the essence.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

General Discounts and Promotion codes

Before using promotion and discount codes please ensure that you have read the Terms and Conditions.

Our discount and promotion codes are applicable to Full Price items only, unless otherwise stated on the Terms and Conditions. If you have any queries regarding the Terms & Conditions, please contact our customer services team who will be happy to help.  

We reserve the right to change our product prices at any time without further notice, including discounted or sale pricing and offers. 

  • Your remedy for damaged goods

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Otherwise you will have no right to any of the remedies set out below.

If you notify a problem to us, we will, at our option:

To make good any shortage or non-delivery, replace or repair, at our option, any goods that are damaged or defective; or refund to you the whole or part of the amount paid by you for the goods in question in whatever way we choose.

  • Limitations on our liability to you

You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.

We make no representation and accept no liability in respect of the export or import of the goods you purchase.

To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.

If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.

Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.

  • Things you should know

a. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

b. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

c. Privacy<
You acknowledge and agree to be bound by the terms of our privacy policy.

d. Third Party Rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

e. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

f. Entire Agreement
These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Cannot be used with any other discount code, online orders only. Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multibuy offer at your cost or charge you for the goods retained by you at the full price quoted on this site

Winner is entitled to 1 pair of Moda in Pelle shoes as specified in the competition entry. Should the style be unavailable, Moda in Pelle reserves the right to offer another style. Please note this discount cannot be used in conjunction with any other promotional offers in store. No cash value. The competition is limited to one entry per person. 1 winner will be picked from across any social media sites where the competition is advertsised. Picking the Winner: The Winner will be selected by way of a random number generator. We will then notify the winner by Direct Message where possible, and through a public announcement on the relevant social media site if not possible. If the winner does not claim their prize by 7 days after they have been notified, we reserve the right to pick a new winner through a redraw.

  1. All entrants must be over 18 years old. Moda in Pelle employees and their immediate families are not eligible for the prize.
  2. UK entries only
  3. Any entries with abusive, threatening or offensive language will be removed, blocked and disqualified from the competition.
  4. Once we have confirmed the winner, we will aim to dispatch the prize within 2 weeks.
  5. This promotion is in no way connected to and nor is it sponsored, supported or organised by Instagram, Facebook or Twitter.
  6. By entering this competition, you agree to having your name featured on future Moda in Pelle promotional material.
  7. Our details: If you would like to contact us regarding the competition you can do so by emailing

April Offer Flyer

Selected orders dispatched from our central warehouse will receive a flyer offering you 10% off your full-price purchase in April. 

This offer can be redeemed using the included discount code online or by showing the flyer in store. 

This offer can only be used on full price items, including footwear, bags and accessories.

This offer cannot be redeemed alongside any other offers, promos and discounts, and cannot be redeemed after purchase has been made. 

This offer is valid until 11:59pm on April 30th 2018.