The Autumn Event | Huge Savings on Seasonal Essentials | Online & Instore Now >
International Shipping
Buy Now & Pay Later with Klarna
Free Delivery Over £65*

Store Returns


  • Returns can be made to any of our stores and if you wish to locate your nearest store please visit our Store Locator
  • Proof of purchase must be presented when making a return to store
  • The store will arrange a refund for you and this will be processed within 10 working days


Products purchased online:

  • All items bought online, including sales items, can be returned within 28 days of the dispatch date providing the item is in a perfect, unworn condition and in original packaging. 
  • You can return the item(s) to us by either postal options or by taking the item to one of our stores or concessions*.
  • *This excludes our concession within Newcastle Fenwicks.
  • We would advise to try your shoes on in a carpeted room while you are deciding if they are for you

Products purchased in store:

  • Full price items can be returned for a refund or exchange within 28 days of the date or purchase, providing the items is in perfect unworn condition and in original packaging.
  • Reduced items (sales or promotion) can be returned for an exchange or credit note within 14 days of sale purchase, providing the item is in perfect unworn condition and in original packaging
  • If you decide to return your item to our warehouse the store policy still applies and the store is going be in touch to refund you in 10 working days



For a refund or exchange please refer to the returns policy of the department store where the purchase was originally made.

Returns policies of each department store can be found on their website: (Moores and de Gruchy)




This does not affect your statutory rights.