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Returns

We hope you are delighted with your purchase from modainpelle.com however if you are not completely satisfied please read this page for details of how to make a return.

Please note: Returns postage costs are the responsibility of the customer and will only be refunded if the product is found to be faulty. If you have any queries or believe that your product is faulty please contact the Customer Care Team on customerservices@modainpelle.com before returning the item/s

  • Returns can be made to any of our stores and if you wish to locate your nearest store please visit our Store Locator
  • All items can be returned for a refund or exchange within 28 days of the date on your despatch note, providing the item is in perfect unworn condition and in original packaging
  • Proof of purchase must be presented when making a return to store
  • The store will arrange a refund for you and this will be processed within 5 working days
  • Please complete the returns form that was included in your package ensuring all requested information is provided
  • Please send returns via post to: Website Returns, Moda in Pelle, Enfield Terrace, Leeds, LS7 1RG
  • We strongly advise you use a recorded delivery service as we cannot accept responsibility for items lost
  • If you have returned your item/s for a refund this will be processed within 5 working days of receiving it

These conditions do not affect your statutory rights.

 

  • Full Price purchases made between now and the 23rd December can be returned up to 7th January for a refund or exchange providing they are in line with the requirements above
  • Reduced purchases (Sale or Promotion) can be returned within 28 days of the date on your despatch note, providing they are in line with the requirements above
  • A valid receipt or proof of purchase is required for any refund or exchange

These conditions do not affect your statutory rights.