A message from Moda in Pelle's Owner/Founder, Stephen Buck
In light of current events, I wanted to personally write to you and let you know about the steps we're taking to ensure our customers, employees, and community are protected while we monitor COVID-19.
For 45 years, we've taken pride in delivering excellent customer service and care for our community. Like everyone else, we're doing our best to keep everyone safe as these events unfold. We're closely following the Coronavirus and following the guidance from the World Health Organisation, to ensure we're taking the right steps and actions to keep our community, head office, retail, and overseas partners safe.
One thing we do know is during this time flexibility is more important than ever. Moda in Pelle currently remains open for business in-store and of course, online at modainpelle.com. For customers who are unable to visit our stores or feel more comfortable shopping from home, we would like to offer;
Free Delivery & Extended Returns In-Store and Online (From 30 to 60 Days)
If you do have any questions, please contact our customer care team or reach us via web chat. As always, thank you for your continued support, and we look forward to seeing you in-store soon.
Stay safe, stay connected.
(Owner & Founder)
As part of our enduring commitment to the health and safety of our employees, customers and surrounding communities, we have temporarily closed all Moda in Pelle stores and concessions in the UK and Republic of Ireland.
It is after considerable thought and input from our valued team that we have reached this decision, but feel it is the correct course of action given the current circumstances we as a nation find ourselves in. All our store employees will continue to receive pay and benefits during this temporary closure.
We packed up over 600 pairs of Moda in Pelle trainers to donate to our local NHS heroes at St James’s University Hospital and Leeds General Infirmary. Moda in Pelle was founded in Leeds 1975, and for decades our team has been supported by the amazing, generous and compassionate NHS Leeds community. Right now, we couldn’t be prouder and we hope this token of appreciation can bring some joy to their day.
We appreciate flexibility is key right now, so we're offering customers free delivery on all UK mainland orders.
We understand it may be difficult for some customers to visit a post office, so we've extended our returns policy to 60 days on all orders.
For more information, please visit our support links in the footer. Alternatively, you can contact us via email: firstname.lastname@example.org or call: 0113 2007 310.