If you know the name of the product you are looking for simply type this into our search bar and click the search icon. The product should appear if it is in stock. Our ranges are continually updated so keep an eye on our ‘New Arrivals’ section and be the first to shop our new collection.
Why not take a look at our ‘Be Inspired’ section? Explore our seasonal trends, how to wear them and lots more! You’re sure to find something you like and shop alternative styles if we’ve sold out.
Please refer to our size conversion chart that is featured on each product page or click here
If you’re still not sure which size to order, our customer services team are on hand to give some advice and answer your questions. They can be contacted via firstname.lastname@example.org or the Contact us page. We aim to respond to your query within 2 working days.
All of our styles have a full product description that will include this information on the product details page.
You can pay by credit or debit card and also via Paypal.
From time to time we run offers and promotional codes. When in the shopping bag enter the promotional code you have in the box marked "enter your code here" and click "apply code". Only one promotional code can be redeemed per transaction, please check the terms and conditions of the code you are using for any restrictions.
Double check that you have entered your Billing Address details correctly as this is the address to which the card is registered to. Entering an alternative address in this section will cause orders to fail. If you prefer to have your goods dispatched to an alternative delivery address you will still need to complete the billing address section. Simply enter your further delivery address details using the alternative delivery address tab. Please double-check all your address details especially your postcode. Incomplete address details can also cause orders to fail. If your delivery address does not include a postcode please enter the letters 'na' in this box. If using a Switch/Maestro card make sure you enter a valid issue number. If your card does not have an issue number please ensure that this box is left blank.
We operate a secure payment section on our site which includes 3D Secure Authentication this is an extra security measure recently introduced by banks to reduce fraudulent activity. If you have 3D secure set up on your bank account our website will automatically forward you onto your banking provider where you will need to enter your secure password for the bank to verify your details. If you have not previously used this extra security level we recommend that you contact your banking provider for further information. Alternatively our site should forward you onto your banking provider to set your password up and activate your 3D secure account however please note that 3D Secure Authentication is not available for all cards. However if you have 3D Secure set up on your account and you do not complete this section we will not be able to verify your details and this will cause your order to fail. If you need any further support please do not hesitate to contact our Customer Services team at email@example.com via our Contact us page.
We deliver to over 50 countries worldwide and have a range of UK and International delivery options; please click here for full details and rates
Once your order has been shipped you will receive an email update including tracking details from our courier (where applicable), you can use these to track progress of your delivery on the Hermes or Royal Mail website
If you haven't received a confirmation email when you expected to please check your 'junk' email folder in the first instance. If you need any further assistance just contact Customer Services on firstname.lastname@example.org or via our Contact us page
Please click here to view our full returns policy and procedures.