If you require further assistance you can email us at: modainpelleonline@modainpelle.com and we will aim to reply within 3 working days.

Alternatively you can speak to our Website Customer Services Team on 0870 410 1001.
Opening hours are Monday to Friday 9am - 5.30pm.(excluding bank holidays)

If you prefer to write, please send letters to:

Website Department
Moda in Pelle
Alexandra House
Education Road
Leeds
LS7 2AL

And we will aim to reply within 7 working days.

Please ensure that you have entered your Billing Address details correctly this is the address to which the card is registered to. Entering an alternate address in this section will cause orders to fail. If you wish to have your goods dispatched to a alternate delivery address enter then simply enter your details in the delivery address section

Please double-check all your address details especially your postcode. Incomplete address details can also cause orders to fail. If your delivery address does not include a postcode please enter n/a in this box

If using a Switch/Maestro card make sure you enter a valid issue number. If your card does not have an issue number please ensure that this box is left blank.

If you are still experiencing problems please do not hesitate to contact our Website Department on 0870 410 1001 who will help process your order.

We are happy to refund or exchange any unsuitable items returned within 21 days with proof of purchase.

Please ensure that the goods are returned in their original condition. We are unable to provide a refund on unsuitable items that have been worn or which have been damaged after purchase.

Also ensure that the shoebox is not defaced in any way by returning the goods in the original packaging or any protective packaging you have available.

Exchanges can be processed if the items are of the same value or less than the original purchase. For items over the original purchase amount the order must be returned for a refund and then a new order placed by the customer.

Goods purchased through our website cannot be returned for a refund in our retail stores all internet sales must be returned to the address below for a refund.

Please return your unsuitable goods to the address below accompanied by either your receipt or a print out of your confirmation email and as soon as the goods are received your refund/exchange will be processed by our team.

Website Returns
Moda in Pelle
Alexandra House
Education Road
Leeds
LS7 2AL

Please Note: We do not pay for return postage this will be at your own cost.

If your Moda in Pelle goods are faulty and you would like advice, please contact our Website Customer Services Team on 0870 410 1001.

If you wish to return unworn faulty items, please send them back in their original packaging to our Website Returns Department with a covering note explaining the complaint. Please state whether you would like a replacement or for a full refund including postage costs.

All worn faulty goods need to be returned to our Head Office with proof of purchase and a covering letter explaining the complaint. This will be dealt with by our Customer Service Team.

Customer Services
Moda in Pelle
Alexandra House
Education Road
Leeds
LS7 2AL

We aim to deliver your goods within 7-10 working days to all destinations within the UK.

Orders are dispatched Monday to Friday (excluding Bank Holidays) and will only be delivered between the times 9am - 4.30pm by the couriers DPD or Interlink. Please note all orders will require a signature before the items will be released from the courier. We accept no responsibility for items left without a signature and recommend that the customer supplies an alternate delivery address rather than give permission for the goods to be left unattended.

Our delivery charges are as follows:
UK Mainland: £4.95 per order
Eire and Northern Ireland: £16.00 per order
Europe: £23.00 per order
All locations outside of Europe: £59.00 per order

Once your order has been dispatched from our warehouse you will receive an email confirmation which will include your orders consignment number.

You can track delivery of your order on the DPD website www.dpd.co.uk for orders within the UK or on the Interlink website www.interlinkexpress.com for orders being dispatched outside of the UK. Simply type your consignment number into the Quick Track box for an update on your delivery status.

If you have any problems regarding delivery or your order has not been received within 5 days of receiving the email containing your consignment number please contact our Website Department on 0870 410 1001 who will be happy to offer assistance.

We recommend the use of protector spray on leather, suede and nubuck items.

Due to the delicate nature of some of our styles please take extra care when wearing them. Trims such as diamantes, beads and bows may come loose during wear. If this has happened to you please contact Customer Services for a replacement trim.

We recommend that heel tips are replaced regularly to prolong the life of your shoes.

The products available on our website are continually updated. However if you cannot find the item you are looking for, please contact our Website Department on 0870 410 1001 or email modainpelleonline@modainpelle.com and our team will do everything they can to help.