If you require further assistance you can email us at: modainpelleonline@modainpelle.com and we will aim to reply within 3 working days.

Alternatively you can speak to our Website Customer Services Team on 0870 410 1001.
Opening hours are Monday to Friday 9am - 5.30pm.(excluding bank holidays)

If you prefer to write, please send letters to:

Website Department
Moda in Pelle
Alexandra House
Education Road
Leeds
LS7 2AL

And we will aim to reply within 7 working days.

Please ensure that you have entered your Billing Address details correctly this is the address to which the card is registered to. Entering an alternate address in this section will cause orders to fail. If you wish to have your goods dispatched to an alternate delivery address you will still need to complete the billing address section and then simply enter your further delivery address details using the alternate delivery address tab.

Please double-check all your address details especially your postcode. Incomplete address details can also cause orders to fail. If your delivery address does not include a postcode please enter the letters na in this box

If using a Switch/Maestro card make sure you enter a valid issue number. If your card does not have an issue number please ensure that this box is left blank.

We operate a secure payment section on our site which includes 3D Secure Authentication this is an extra security measure recently introduced by banks to reduce fraudulent activity. If you have 3D Secure set up on your bank account our website will automatically forward you onto your banking provider where you will need to enter your secure password for the bank to verify your details. If you have not previously used this extra security level we recommend that you contact your banking provider for further information. Alternatively our site should forward you onto your banking provider to set your password up and activate your 3D Secure account however please note that 3D Secure Authentication is not available for all cards.. However if you have 3D Secure set up on your account and you do not complete this section we will not be able to verify your details and this will cause your order to fail.

If you are still experiencing problems please do not hesitate to contact our Website Department on 0870 410 1001 who will help process your order.

We are happy to refund or exchange any unsuitable items returned within 21 days with proof of purchase.

Please ensure that the goods are returned in their original condition. We are unable to provide a refund on unsuitable items that have been worn or which have been damaged after purchase.

Also ensure that the shoe box is not defaced in any way by returning the goods in the original packaging or any protective packaging you have available.

Goods purchased through our website can be returned for a refund / exchange in our retail stores or returns address. (Please see How do I make a Return within FAQ)

If you are not completely satisfied with your order all items purchased via the website can be returned in their original packaging, accompanied by the original receipt and a completed returns form to your nearest store or to the returns address below;

Website Returns
Moda in Pelle
Enfield Terrace
Leeds
LS7 1RG

Please note that any postage costs are the customer's responsibility and will not be refunded.

If you would like any further advise please contact our Customer Services Team on 0870 410 1001.

We aim to deliver your goods within 5-10 working days to all destinations within the UK.

In some instances we may need to source your order from our retail stores stock, and if this is the case we will endeavour to dispatch you order as quickly as possible but this may delay dispatch by a few days.

Orders are dispatched Monday to Friday (excluding Bank Holidays) and will only be delivered with Royal Mail. Delivery can take up to 3-5 days (UK Mainland order) to be received and will be left at local sorting office if no one is home to receive delivery. If you know that you will not be home during normal postal delivery hours and have no local sorting office we advise that you supply an alternate delivery address when you place your order to prevent delays and disappointment.

Our delivery charges are as follows:
UK Mainland: £4.95 per order
Eire £16.00 per order
Northern Ireland & Channel Islands: £4.95 per order
Europe: £23.00 per order
All locations outside of Europe: £59.00 per order

We recommend the use of protector spray on leather, suede and nubuck items.

Due to the delicate nature of some of our styles please take extra care when wearing them. Trims such as diamantes, beads and bows may come loose during wear. If this has happened to you please contact Customer Services for a replacement trim.

We recommend that heel tips are replaced regularly to prolong the life of your shoes.

The products available on our website are continually updated. However if you cannot find the item you are looking for, please contact our Website Department on 0870 410 1001 or email modainpelleonline@modainpelle.com and our team will do everything they can to help.

During the postal strike we will be using Parcel Force to ensure delivery of your orders. You will still receive an email with the tracking details of your purchase.

We wish to confirm our commitment to delivering value to our customers by not raising our prices in line with the recent increase in VAT.