Our goods are intended to be sold only within the UK. You may not purchase any of our goods from this website if you are under 18 years old and/ or you are accessing this website from outside the UK.
Information on any guarantees, warranties or after-sales services that we provide for the goods you buy is available in our FAQ's
123 Retail Ltd
Our geographic address:
These are the steps you need to take to conclude a contract with us:
This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including VAT) and delivery costs. The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.
You can select any items you wish to purchase by clicking on the "add to bag" button. You will be taken to your shopping bag whenever you add a new item, but you can also view the contents of your shopping bag by clicking on the "view bag" button. The shopping bag screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your bag and remove any input errors by removing items or changing quantities.
To purchase the items in your bag and proceed with your order using our secure online purchasing facility, click on the "proceed to checkout" button on the shopping basket screen. You will then be transferred to our secure server to complete your order.
If you would like to order goods from us but do not want to enter your credit/ debit card details on the web, you can pay for your order by cheque or over the phone. We can only accept cheques denominated in pounds sterling and drawn on a UK bank. Cheques should be made payable to Import Fashion Solutions Ltd. Your order reference number should be marked clearly on the reverse side of the cheque. Paying by cheque or postal order will slow down the ordering process, as we can not process your order until your cheque/ postal order has been received and cleared.
You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.
We may acknowledge receipt of your order on our website or by email. This is not our acceptance of your order, but confirmation that it has been received.
You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us.
You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.
We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.
Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.
We can only conclude the contract with you in English and not in any other language.
The prices payable for goods that you order as well as any applicable VAT and delivery charges are as set out in our website.
If you are a consumer, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. To cancel your contract you must notify us in writing by hand delivered notice, post or email.
If you have received the goods before you cancel your contract then you must return the goods in their original condition to us at the address above at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us in their original condition to the address above at your own cost and risk as soon as possible.
Once you have notified us that you are canceling your contract, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
We may cancel the contract between us if:
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. For the avoidance of doubt, time for delivery shall not be of the essence.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Moda in Pelle has had a no fur policy in place for over 15 years. It is in our Supplier Manual and it is also re-emphasised by our buying team when buying that we will not accept real fur, it has to be fake!
We are very upset that we have discovered that the Calvina glove we have been selling in our business over the last few months contained real fur despite assurances from our supplier that they were fake.
We take full responsibility for what has happened here. We have removed all of this product from our shops and our website and we are working urgently with our Quality assurance team to ensure this never happens again.
There were a total of 258 pairs of these gloves sold since October 2016
We will refund all customers who wish to return them in full. Furthermore we will donate to the animal rights campaign £50 for every pair of gloves that are returned to help them fight for what we believe is a truly worthwhile cause.
Stephen Buck, Founder
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Otherwise you will have no right to any of the remedies set out below.
If you notify a problem to us, we will, at our option:
To make good any shortage or non-delivery, replace or repair, at our option, any goods that are damaged or defective; or refund to you the whole or part of the amount paid by you for the goods in question in whatever way we choose.
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.
We make no representation and accept no liability in respect of the export or import of the goods you purchase.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.
If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.
Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.
a. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
d. Third Party Rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
e. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
f. Entire Agreement
Cannot be used with any other discount code, online orders only. Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multibuy offer at your cost or charge you for the goods retained by you at the full price quoted on this site
Only 1 scarf per customer, Colours will vary, untill stocks last on selected products only highlighted with golden egg Cannot to be used in conjunction with any other offer or discount code. While stocks last. This offer is non transferrable.
Winner is entitled to 1 style of Moda in Pelle footwear up to the retail value of £150. Please note this discount cannot be used in conjunction with any other promotional offers in store. No cash value. The competition is limited to one entry per person. Picking the Winner: The Winner will be selected by way of a random number generator. We will then notify the winner by Direct Message. If the winner does not claim their prize by 03.10.16, we reserve the right to pick a new winner through a redraw.
Cannot be used with any other discount code, online orders only. Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multibuy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.
By entering your email address you are opting into receiving further email communication from Moda in Pelle. Competition will run from 01/03/17 until 27/03/17. Winner will be contacted via email by 29/03/17. As the prize, the participant can select up to two pairs of shoes each up to value of £100. Subject to availability. 10% off discount valid on full price Moda in Pelle branded product from 01/03/17 until 30/04/17. if you would like to contact us regarding the competition you can do so by emailing email@example.com
Winner is entitled to 1 style of Moda in Pelle Fianntas style of footwear for themselves, and 1 style of Moda in Pelle Fianntas style for their tagged associate. Should the style be unavailable, Moda in Pelle reserves the right to offer another style. Please note this discount cannot be used in conjunction with any other promotional offers in store. No cash value. The competition is limited to one entry per person. 1 winner will be picked from across Twitter, Facebook and Instagram. Competition starts on 11.04.17 and ends midnight 17.04.17. Picking the Winner: The Winner will be selected by way of a random number generator. We will then notify the winner by Direct Message. If the winner does not claim their prize by 30.04.17, we reserve the right to pick a new winner through a redraw.
1. All entrants must be over 18 years old. Moda in Pelle employees and their immediate families are not eligible for the prize.
2. UK entries only
3. Any entries with abusive, threatening or offensive language will be removed, blocked and disqualified from the competition.
4. Once we have confirmed the winner, we will aim to dispatch the prize within 2 weeks.
5. This promotion is in no way connected to and nor is it sponsored, supported or organised by Instagram, Facebook or Twitter.
6. By entering this competition, you agree to having your name featured on future Moda in Pelle promotional material.
7. Our details: If you would like to contact us regarding the competition you can do so by emailing firstname.lastname@example.org